Customer Service

Your fees and charges take the piss

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I love CrynAir!

We're so sick of the crappy low fare airlines, myself and a few other girls are actually going to do something about it. We've decided to start up our own competitor airline, but we're not going to rip you off, have loads of hidden charges, and we're going to offer great customer service. If you want to support us, please head over to http://www.girlsthathatelyingair.com to find out more and make a difference.

Your planes are full of idiots

I have a couple of interesting experiences flying with Ryanair where I feel they really excelled themselves... The highlight being when once boarding the plane to find my seat is soaking wet, instead of attempting to wipe it down (the seats aren’t plastic for nothing... right?) the staff were incredibly quick thinking to instead adapt a bin liner into a seat cover. Aside from having to sit in what was clearly the excrement of someone else for the entirety of my flight, I have to say I was really impressed with the intuitive and sympathetic nature of the staff, and was not put off at all by the fact I was offered no apology or compensation whatsoever, you pay for what you get and currently I’m of the understanding that there is no fee or surcharge attached to their flights to receive any kind of customer service!

Your planes are full of idiots

I have a couple of interesting experiences flying with Ryanair where I feel they really excelled themselves... The highlight being when once boarding the plane to find my seat is soaking wet, instead of attempting to wipe it down (the seats aren’t plastic for nothing... right?) the staff were incredibly quick thinking to instead adapt a bin liner into a seat cover. Aside from having to sit in what was clearly the excrement of someone else for the entirety of my flight, I have to say I was really impressed with the intuitive and sympathetic nature of the staff, and was not put off at all by the fact I was offered no apology or compensation whatsoever, you pay for what you get and currently I’m of the understanding that there is no fee or surcharge attached to their flights to receive any kind of customer service!

I love CrynAir!

Life is a journey and we all have the same destination. But some of us get there via coach transfer from an unknown airport 57 miles away.

I love CrynAir!

Hello all - I'm doing some study on customer service and wondered what do people find the most annoying thing about Ryan Air - Is it: - The lack of being up front with their prices? - The lack of response when a complaint is made? - The rudeness of staff? - Something else? All comments will be greatly appreciated! Thanks in advance!

Sick of the constant in-flight announcements

You've hit the ball out the park! Inrcedilbe!

Your fees and charges take the piss

Ryanair started charging for using the toilets and Check-in staff insisted that all my money was to go with the check-in luggage so I had no change. I had no choice but to wet my pants and to make matters worse Ryanair charged me £100 for soiling the seat.

Your planes are full of idiots

Ladies and gentlemen, Ryanair has its flaws but I'd like to draw your attention to the fact that passangers create the image of the airline as well. Someone here already called them gits and damn fools and I couldn't agree more with that opinion since most of the people have no idea whatsoever about how the airline industry works and how one should behave once on the plane. Let's face it, 80% of you are lowly passangers and then when you fly Ryanair, you demand things which are impossible to do such as opening the window in the cabin to make a draft or turning off the air-conditioning. What else would you like the cabin crew to do? How about taking the roof off? Here's another example of how uncivilized Ryanair passangers can be: Recently I was on one of the flights to England. I do regret that I was on that flight because most of the passangers behaved like savages and animals: screaming and swearing like a bargee. To top it all, they were already tipsy. Poor cabin crew tried to make them shut their traps several times to no avail. Finally, they threatend everyone that if there was no silence throughout the cabin, they were going to bring the plane back on the stand and offload everyone. What a pity it didn't happen. They would've saved me a splitting headache I got after that 40-minute flight. So here's a little bit of sound advice for those who have never ever been on a flight and are going to fly Ryanair or any other airline: first enroll on some classes of good behaviour and read some books on aviation and the work of cabin crew and then start travelling by plane!

Your customer service sucks

We used to travel CryanAir many times per year, but an awful trip last year back from Montpelier made me realise what an awful airline this is. The whole experience from a customer service point of view is just awful. O'Dreary's attitude to customer service clearly shines through in the way most of the staff relate to their customers. Cheap but not cheerful. Have travelled many times since on other low cost airlines and the contrasting is amazing. Just back from a holiday using EasyJet, much more expensive but the staff give the impression that they care about their customers. I'm not saying I will never travel Crynair again, but I am willing to pay a premium not to have my travelling spoilt by aggressive staff who have no interest in the customer experience!

Your planes are full of idiots

Pulled out of Hahn and no decent flights from Northern England

HI I WOULD LIKE TO BLOW RYANAIR OUT OF THE SKY :D

Your planes are full of idiots

Planes full of moany gits looking for something to complain about, When they find it,They complain, get told to fcuk off. They then continue to fly crynair time and time again.Bleedin Lemmings

Your fees and charges take the piss

i studied the thousands of rules before i flew from the size and weight of my luggage to the printing out og the boarding pass and cutting half way across so the idiots can tear the rest,,obviously ryanair cant afford scissors...the classic was at lowly prestwick which used to be busy but with the nanny state and the so called safety no one can be bothered to go through the process of getting on a plane. the guys at prestwick security(not ryan air staff ,but ryan air rules) were so obsesssed with a guy wearing a bullet in his necklace that i set off the metal alarm,,(even though i had nothing on me or in me metal) but i still walked straight through with out being searched as they were more interested in the size of my resealable transparent bag being 5 cms to big than the standard ones ,,and what a suprise a big machine that dispenses bags at the perfect 20cm by 20cm,,,,for a pounds, i got a good deal with ryan air 17 pounds return to prestwick,,but that was too cheap so they chucked on 5pounds each way admin charge,,,what admin???? its my printer paper..i booked it on my pc with your pc????so i promised myself i would not get a thing wrong ,,,therefore allowing ryanair to fine me,,,,i got through it perfectly until my transparent bag was 5 cm too large,,,well done ryan air you got an extra pound off me,,,,but the real security is a joke......get your prioritys right.....

Your fees and charges take the piss

Hi, I flew ryanair many times. Cheap tickets is the reason. We all know the rule, if you want to change ticket , it's not convenient anymore. This time I could not fly and I tried to change it , so I was checking how much new ticket for a date would cost and how much would it cost modifying the one I had for that date. Surprisingly the fee of the flight I want to take (without of course changing fee, and other charges)is higher when you book trhough the modifying ticket procedures that with a normal procedure. This is clearly violating consumer legislation (i hope in many states). Fees are not transparent. Why fee only for a flight (no changing fee, additional fee etc) is different and higher if youu book through changing flight procedure than if you book through normal procedure? hope have the time to appeal in the country where I live against this system.

oh and one important thing.RYANAIR IS A POINT TO POINT AIRLINE, and we don t take responsability for any conn our pax make even if it s with us. some tard was complainig about that on this page. swallow sadness!d

just go and book the fudge with another airline, u would really save our neurons.u idiots, these are international calls, and UK people are soooooooooooooooooooooooooooooo stuuuuuuuuuuuuupid, that they queue in line about 30 at a time, every second, they call and call and call beause they are soooooo way back in bronze age...that they need to call for every crappy thing their wheat brain asks. ofc u idiots, ofc u wait in line, we are not 2673652674 agents in a call center, and the stupidity we deal with forces us to spend almost 10-20 mins on the phone with some of u. i had a 40 mins phone call...because i had to guide the pax on the website to do the check in..step by step, as for retards...how the fuck can u assholes say that we are in bombay?u show me one englishmen speaking 3 languages:-j...u dont even know HOW TO SPELL UR FUDGING reservation number..u idiots.spending the first 3 minutes to find ur sorry asses in the system because for u j for john is in fact g for golf.so stay the fuck in ur cave and hunt for bears!i had a huge respect for english people..now im disgusted. fudge u, "bloody `tards"

I love CrynAir!

gosh, my colleague is so f...n right. i am a human being and the people calling us, omfg, i just wanna jump over a building, i think my iq has dropped seriously. some of them...pf..their stupidity has reached mach 5 :|. i thought it was impossible for someone to be this retarded and hard headed..hope i dont commit suicide soon, cuz my brain is mashed.if u dont like it then book with lufthansa babies; what do u expect? is a low class company, i suppose thatu want free car, a cab maybe to carry and drop u on ur door step and also clean ur dishes..a lot of requirements for 10gbp per ticket..so..better go by ferry, or better, stay the fudge home if u are so stupid that u cannot tell which one if ur passport number. they are like, hello, i have a problem..and when i ask them what happened, they are like:oh, i booked a flight with u guys, and i have no passport. ok dumb ass, read FAQs on our website..travel doc details everythiiiiiing. god. some really deserve what they get. it should be a punishment for dumbness

I love CrynAir!

hahahhahhah 99% of the problems here could have been avoided if you READ THE GODDAMNED TERMS AND CONDITIONS on the website, they cover almost every possible thing you might ask. i work in a Ryanair outsourced call center (and no, it's not in Bangladesh) and i'm telling you the idiots i had to deal with are unbelievable(some of them are even on par with some of the halfwits who have complained for their own ineptitude on this very page), some of the stories would blow your freaking mind, and i've been there only for 2 months. i admit, the airline isn't perfect, there are many problems to list especially regards to canceled flights and things like that but most of the time if you have a FUNCTIONAL BRAIN and KNOW HOW TO READ THE TERMS AND CONDITIONS AND THE FEES PAGE you will not have any problems. -to the people who indeed had problems: i'm sorry and i hope we can help you as best we can -to the halfwits who can't read the terms: FUCK YOU, i'm glad Ryanair took your money and will never give it back, they're most probably in a better home.

Jesus. If you don't like Ryanair, don't fly them. They provide a service that some people want: fucking cheap flights. I've flown roundtrips with them for a tenner and was happy enough with it because I wanted a cheap flight, nothing else. My heart goes out to you for having nothing better to do than make stupid websites. Go out with some friends, go on holiday, go write a novel, do SOMETHING other than slate others; life is too short!

Your fees and charges take the piss

Just booked 2 tickets for my daughter and her friend. £260 original quoted price. Then all this... 4 x (1st Checked Bag (15kg)) 80.00 GBP 4 x (Web Check in ) 20.00 GBP Administration Fee 10.00 GBP Administration Fee 10.00 GBP Love the 4 time webcheck in when I only do it once and it saves them money anyway! Effectively 4 x admin fee for 1transaction. What a bunch of robbing Ba5tards

Your customer service sucks

My flight was cancelled on the first day of the volcanic ash and I'm still waiting for a refund. Phoned, written and emailed several times they are just deliberately delaying paying the money. I pray they go bankrupt sometime soon, though just after I get my money preferably.

Your customer service sucks

Michael O'Leary is a greedy leprechaun (everyone please call him like that). Not only he turns his planes into a sardine can but also treats his passengers like a bunch of stupid moneymaking tools and if you're one of them then congratulations YOU MAKE A FOOL OF YOURSELF. I hope someday that joke airline will have karma and go down six feet under. Jetblue and Virgin America are FAR MORE BETTER than them.

Your fees and charges take the piss

Oh dear Sue, I am sorry to tell, but buy experience, don't expect any what so ever feedback or compensation, as they will make you wait months to get a standard answer being "according to our rules" and when you ask for what certain rule, they say "according to our rules", and so on. If you have a good consumer ombudsman in Australia that loves to kick the ugly airlines as Cryanair and sleazyJet in their but, then write to him. But I think that you should try to live with it, I know it is diffucult, but belive me, had many similar situations, got nothing out it, then chatting and emailing with a ... costumer service emloyee that is been brainwashed to destroy your day. Welcome to the LCC sector in Europe, best rule for next time: never buy important flights with LCC here, e.g. connection flights or with few days of seperation. If you live in one of the capitals and want to fly to an other and back home (with probably slight delay), it is ok, but not if you have to count on the airline, as you can't always. Best luck and welcome beck to Europe :-) P.S. I flew with sleazyJet 2 weeks ago from SXF, same story, plane delayed 1 hr, no info what so ever, on the gate 30 mins later then usual we entered and waited, no info what so ever, as everything is normal, but the clock says 30 mins past departure time and we are still at the gate. Man, if I were the emloyee of SXF and had at least a bit of kindness, as you shall working such places, I would have informed my paxs, what ever they are flying with banana hibiscus airlines!

Your fees and charges take the piss

My family and I recently had a harrowing experience with Crynair June 27th 2010. After a 4am start from London we arrived in plenty of time at Stansted to get our flight to pisa which we booked a month ago in Australia because it was the only airline available! We are travelling on holiday for 6 weeks so naturally we were carrying over weight bags - "far cop gov" ok we said we will happily pay 120 pounds extra to get the flight. However, when we went to pay they would'nt accept credit cards only cash and by the time we had taken most of our clothing etc out of our bags in the middle of the airport and shoved them into plastic bags dashed to security who then confiscated our cosmetics holding us up even more - we sprinted to the gate socks and undies falling out of the bags! The plane had left - right what now???? Exhausted and upset and confused we were escorted back through the labyrinth of walkways to reclaim our bags only to be told that we must now pay 100 pounds each to get the next flight in two hours.....I know most Europeans are quite prepared for the scam that is Ryan Air but coming from Australia we had no idea. We are now shaking in our boots in fear of the next flight to Dublin in a few days - what lies in store for us??? Perhaps a visa check 100 pounds a pop?

Your customer service sucks

...maybe because that sometimes is the only alternate from the certain location, or the best alternate counting the time of flight etc etc. And I don't think it has anything to do with not flying with an airline, if you hate it due it is not following some rules or always being delayed (talking about my cases). Instead it is the airline that should be punished for not providing the correct/minimal costumer care or product for the money, regardless what amouth. Remember, when you in a shop buy something, you expect and has the right to get your product in a ok condition, what ever it is some China crap or the most expensive design. In this LCC industry, it seems more and more like there is no controls over the airlines and their lack of commitment. And it can't be true, that due to their lack of commitment, it is at our expense anyway. E.g. we as costumers are being forced to chose not to use the airlines because we get enough of being treated like crap, instead of the airline being forced to do proper business! And also due to SLOT regulations in the airspaces, general volume analysis etc, it often happens that no other/better airline is serving that area, so if you want to fly, you are with other words forced to buy a product, that you know is not good, but who from the top cares - or take bus/train/ferry/walk what ever, where ever.

I love CrynAir!

Why do you lot fly with them if you hate them so much just don't get it!!!!

Your customer service sucks

I have flown Urinal Air many times and will probably continue to use them simply because they are CHEAP. The so called hidden extras do not bother me in the slightest. There are NO hidden extras. If people inform themselves properly while booking, they will see clearly what the compulsory and optional costs are for taxes, check-in, insurance, baggage, credit-card payment, food, etc. Additional costs can be avoided if you plan properly. If Ryan Air works out cheaper than the competition, then who cares whether they charged 5 EUR for paying with your credit card? I think that half the time people are plain stupid or naïve when booking flights via the internet, or have a chip on their shoulder about Ryan Air However.... Each time I board one of their flights I prepare myself mentally for the lower class cheap treatment their unskilled staff are know for. I liken their staff to the underpaid foreigners who work for McDonalds, only McDonalds staff have been trained to treat the customer with respect and are generally polite. At least when you walk into McDonalds you actually have the feeling that you are welcome there. The atmosphere on a Ryan Air flight leaves you with an unwelcome / getting in the way feeling. Surely it must be possible for Ryan Air to teach their staff the virtues of customer service as part of a training program which they have to undergo anyway. I have a lot of respect for O'Leary's obviously successful low cost airline business model, but if only he would realize that his arrogance should end with him and his procurement team, and not filter down to the rest of his organization as it obviously has.

I love CrynAir!

- NOT. I will no longer patronise an airline which treats its customers with such disdain. Fed up with being treated as an inconvenience and getting ripped off at every available opportunity, I have booked the ferry for the family holiday this year. Guess what? Its cheaper than I paid last year, including cost of the petrol. When I next need to fly somewhere I will use a different airline and gladly pay the extra, knowing that at least I retain my dignity. Just a thought - how concerned about passenger safety can an airline as tight-fisted as Ryanair be?

I love CrynAir!

Shove it up your areses! All youse fokkers have made me a millionaire! Any you are all still scum! Lots of love, and see you on the next flight! Michael

Your customer service sucks

Yes, surely better, but when you get stuck with them, then it is the same, as no costumer care at the airport (outside UK) and months of delay on emails! When their flights are delayed allmost but not official 2hrs and you miss your connection and still don't get any costumer care or compensation what so ever because 5 minutes is lacking for the official 2hrs rule (which they neither compensate), then it is all the same. And you end arrivnig at your final destination 27 hrs to late, missing a job and so tired of the 3000 km train ride! Or when you write them an email and get an standard reply by a outsorced employee from Bombay 2 months later, saying that according to their rules... but never mentioning what exact rules/paragraphs and they close the case. Sounds familiar? Or when you try to call them, wait for 1,5hr on the line, and then the call is just disconnected - 30 EUR expense, as from outside UK you can not choose any of the free alternate, geographic numbers. First you wait hours for some crappy costumer care, then they charge you for a product, that you never get. But the EU telecommunication rules are not clear yet, so no compensations. Or asking for airport taxes on cancelled flights, and they refuse to pay back, even though on your ticket it clearly states Airport Tax, Government Tax etc. When their planes are late out of SXF in the evening (out of 10, 9 were more then 1hr late due to delay collected during the day due to too tight schedulde), they don't even inform you about it, but you wait and look at the blody screen. See all this, and then try to have a extra little pice of hand luggage with gifts bought in Berlin, they will charge you a lot, but that they steal from you, delay the flights because their scheduldes are tight (a captain said that a 1hr flight even with tailwind can not be managed on 1hr, if u consider taxing, flight and arrival taxing) and no one is doing them anything. So it is a question of time before it strikes you, but it is the same, they screw you, earn money on you, and hide behinde EU norms that do not affect them - as criminal as stealing from you, just indirect. Their prices are low, yes, but risk of screwing you is sometimes not worth it, specially for connection flights. No doubt they lead and earn money, but just imagine their stauts if they began to pay back the compensations and taxes as all others. The picture is clear and I am sure many share same stories as I do, what ever it is r'air or e'jet! But therefore I must admit, that I only have positive experiences the last 4 years with Wizzair, Germanwings, Norwegian and former Skyeurope with at least 1 montly leg in average :-)

Your customer service sucks

easyJet are 100 x's better than Cryanair. Keep up the good work easyJet!!

Your customer service sucks

Like of sleazyJet, maybe that is the next parody? At least thanks for this one, now go for sleazyJet :D

Your fees and charges take the piss

For Feck's sake now I've got to pay even more for baggage in July & August. Seems like Robin Hood in reverse. Or should that be robbin' bastar*s!

Your customer service sucks

You lied about your destination.! I thought I was on a filght to Jersey but you left me high and dry in Bristol ! No money (unseen charges saw to that), no baggage (yes, you left it somewhere) and nowhere to stay. Help from groundstaff - not likely ! I should say that you are by far and away the worst airline ever - but you'd probably like that!

Your fees and charges take the piss

Want to be shafted - Fly Crynair! - The "fare" is low but we'll sure stuff you with those other fees and charges, what you thought was only a few euro actually works out as the GDP of Greece! How long is it before we get the following destination description from you? London West (Shannon) cos your geography is about as good as my dear wife's and even she admits she can't read a map!

Your fees and charges take the piss

Question 1 - Ans A or B (Ans A cost £5 and Ans B costs £15), Qustion 2 - Ans A, Ans B or Ans C (A costs £10, B costs £20 and C costs A weeks wages). Every charge possible makes a 1 pence seat eventually costing £40 to £60 if your lucky. My family took a holiday in Venice (Treviso is about 15 miles from Venice NOT IN Venice you muppets). I Go to Scotland a lot (my local airport there is Prestwick. Why is it called 'GLASGOW Prestwick' when Glasgow is 25 miles away? Come on OFT stop these muppets calling something it isnt.

Your fees and charges take the piss

Ryanair treat their customers with undisguised contempt and the only way we have of influencing this is to vote with our feet and choose alternative airlines. Why anyone would put up with Ryanairs terrible service and their avalanche of charges is beyond me...

Are you sure you're not RyanAir?

why do i have a feeling that everyone who's defending ryanair is actually working for them ...

Your fees and charges take the piss

The company motto seems to be missing from this Website "WE don't mind and you don't matter!"

Your planes are full of twats

Skavsta airport isn't even in Sweden. Time and effort wasted in getting from there to Stockholm aint worth the savings. Same applies to Prestwick. Ban RyanAir now for breaching trade descriptions. Don't pay to get treated like livestock.

Your boss is an Irish bastard

I wouldn't even let Michael O'Leary tarmac my drive, let alone run a major international airline. PikeyAir anybody?

Your fees and charges take the piss

The cabin depressurizes and the masks come down, and we have to pay for the fecking oxygen? So we ditch in the sea and we have to buy a life jackets, then the chutes come out and we have to pay to slide down them, and the stewardess in the lifeboat charges for us to board it. I suppose you did lose an expensive plane, so perhaps it was reasonable

I love CrynAir!

I thoroughly enjoyed reading all your comments! Made my day to hear people venting! I love the funny calls about not incurring fees if you pay in rare Nepalese coins…ect. In all fairness there are some cat-kickers out there who complain about issues arising from their own stupidity. Issues like daylight savings miscalculations, printing boarding passes on A5 to save on printer ink, milk for toddlers not being available, having large luggage. Come on people, these ticket prices are cheaper then commuting to the outskirts of London. I have had genuinely positive flying experiences apart from the Ash cloud crap. I did get 5 pounds worth of a breakfast voucher; mind you we were given the Yoda persistency test for it. What I love about R-air is that we are all equal and treated somewhat equally. We all know everything there is to know about our fellow passengers – they are all cheapskates like us! There are no smug business class passengers who are allowed on the plane 5 min before the rest of us so that we have to walk past their bigger seats and complementary oj. My girlfriend also likes R-air because of the ugly “waitresses”! Happy flying everybody!

Are you sure you're not RyanAir?

What is it they say about any publicity being betteer than no publicity!!! I have flown with Crynair at least 20-30 times - plan & prepare & probably best not to take the kids - it's like shopping in LIDL, you WILL eventually get used to it ... & I love the trumpets - it's true, they are more often than not on time!!!

Your website is full of flashing ads

Why can't you just fu*k off and run a paddy power shop and leave the airline industry to people who care about passengers. I would never get on one of your planes becuase your shit, i dont care about price. I dont want a cheap holiday. I want a great one from start to finish, christ we only get one every now and then. People dont go to the CHEAPEST hair dresser becuase youll end up looking like a cock, or buy the CHEAPEST house becuase its fucking shit or car, suit, dinner or anything if they want to enjoy it. Pay peanuts get monkeys, a big, fiddle playing, potato munching feckless waste of time!!!!!!!!!!!!!!!!!!

Your customer service sucks

I have 235,334 miles on my Crynair FF account and all I get is a meal upgrade from peanuts to almonds! All the other airlines provide honey roasted nuts or a soda. What gives???

I love CrynAir!

Shut up moaning you stupid people. Customer service agents do not even have to be spoken to if you do it right. Print off your boarding pass at home, go straight to security, pack properly, show your pass at the gate, get on, fly, get off. If you don't like it, don't fly them. You have options, don;t be so bloody tight and fly with an airline that strikes then. Stupid people!

Your boss is an Irish bastard

The last time I flew Crynair was about 5 year ago now and have never looked back. I was flying from Dublin to Newcastle and crynair closed the check in desk 5 mins early and I and another dozen people were to late to check in, so we had pay a missed departure fee of £40 each (this must be the way they make there money) Plus they could not be sure I could get on the later newcastle flight so I had to fly to teesside instead costing me a fortune in getting from Teesside to Newcastle. O'Leary couldnt care less about his customers, Aer Lingus to Dublin anyday!!!

I love CrynAir!

The next time the volcano erupts manacle Michael O'leary into one of his planes and make it fly through the ash cloud,happy days no more Mr O'leary.

Your boss is an Irish bastard

We should all have a whipp round and collect say £10,000,make contact with certain individuals in Miami,employ a suitable hit man and get him to eliminate Michael O'leary,in a slow painfull death much the same as flying with Ryanair is, the world would be a far better place without him.

Your boss is an Irish bastard

In life you get what you pay for ! Just remember you only have one life, is it worth going budget all the way? Not me.

Your fees and charges take the piss

Three years ago I made a promise never to fly with Ryanair ever again. I have stuck to this and fly with any other airline - or even take a ferry - rather then fly with the SCUM in the SKIES. Life has been infinitely better! Until everybody starts to vote with their wallets and book tickets with real airlines, and ScumAir will continue to make money and further rob its passengers of their humanity. So why not give two fingers to that depraved, megalomaniac crook Ryan [after all there is no other airline (i use the term losely here) that is named after its owner] and book your next flight with a real airline! Go on - treat yourself, your worth it!!

Your customer service sucks

After spending the last few years to-ing and fro-ing between Cork and London/Liverpool with Crynair I had the accidental good fortune to book my recent trip with your greatest Irish rivals. What a difference! The flight took off on time, I had a seat assigned at checkin (no extra cost), my luggage allowances were greater, there was actual leg room in my seat and the airline staff were relaxed, friendly and courteous. I got off the plane at the end feeling like a human being instead of cattle on the way to slaughter! I won't be flying your airline again if I can help it, for the extra £20 that flight cost me I got £100 worth of self-esteem!

Your customer service sucks

Charmless gangsters. Pretty sure the staff would sell themselves on the flight if it made more money. I soooo look forward to when they start charging for the looooo

I love CrynAir!

whats wrong with you people - if you dont like it, dont fly them. the fees are what they are and its all bout getting you to pay more - play the game and dont pay them - if you cant work out how not to pay them then your as thick as two short planks !! they can do no wrong in my opinion --- I LOVE RYANAIR !!!

Your customer service sucks

Ryan Air lost my case and took a staggering 15mths to reimburse me, even when i sent in the requested receipts for my lost luggage they refused to pay the full amount and instead treating my luggage as cargo. My case alone was worth more than they paid out.

I love CrynAir!

I use to fly with Mr O'Leary until he found out that people had started to open accounts that gave a Visa Electron card and free booking, then decided not to allow this card free booking and only if you get a prepay Mastercard are you able to get the booking free. Very smart

Sick of the constant in-flight announcements

I missed my flight the day it changed into summertime. When I asked why they hadn't called out my name the answer was: "Oh we don't do that anymore". Thanks. If they had I might have made it. With a lift from the gate to the terminals I learned that more than a 100 people miss their flight in Stansted with ryanair every day. To get on the next plane they charge you £100. Every day O'Leary earns £10000 on people missing their flights- from just one airport. How is that legal?

Your fees and charges take the piss

If only the UK regulatory bodies had the decency of their Italian counterparts, Italy's civil aviation authority (Enac), and levied substantial fines on an unscrupulous airline such as Ryanair I would be much more happy! http://news.bbc.co.uk/1/hi/business/10124118.stm It is because these UK bodies are failing to do their job and protect consumers why Ryanair continues to get away with rip off fees and hidden charges. I a absolutely loathe Ryanair but I am loving this new site!

Your fees and charges take the piss

Me and my other half booked some return flights for £150 but within 12hrs of booking them we had to change our dates for which ryan air charged an extra £25 per person per flight plus the difference of the ticket prices we had to pay an extra £160! Which was only £20 cheaper than actually buying the tickets on their own. So thank you Ryanair for ripping me off!

Your customer service sucks

I have always been aware of the scummery of Ryanair but continued to fly with them and abide by their scum-tactics because they were cheap and well, so am I. However, recently for Easter I flew to Southern Spain and knowing that my luggage would not fit the reduced dimensions for hand luggage, I checked it in. When I arrived in Granada and opened my case I realised that some soulless-scumbag had stolen all my jewellery and half my clothing. Unfortunately I was on my way to a wedding, carrying brand new clothes with the labels still on and jewellery given to me at the graduation and for my 18th and 21st birthdays. Pretty irreplaceable. When I complained that my luggage was not looked after while in the care of Scumair and therefore the airline was responsible for the loss, they sent me back a we-couldn’t-give-a-damn email and said it had nothing to do with them. (My travel insurance won’t cover it either, by the way, insisting that the airline should take responsibility.) This airline has no morals, no pride and certainly no customer service skills. No matter how skint I am. I will NEVER fly with them again.

I love CrynAir!

I love the way they make it clear they hate me, but especially hate my kids. I love the exhilaration of the stampede from gate to plane - knowing that even with my priority boarding pass - there is a fair to good chance that i and my 2 small children will be trampled to death by the people behind in search of that all important window/aisle (delete as applicable) seat. I especially love the fact you don't cater to 'special dietary needs' such as a drink of milk for a toddler - even for cash. A special mention too for the 5 and a half hour wait in the airport - the way you just kept moving the flight half an hour made sure i didn't spend money or time getting the kids something to eat/drink or taking them to the toilet (wouldn't want to miss being in front for the stampede). the supplying a plane without any food or drink onboard (surely once that took off you could have given some kind of accurate departure time) was an especially nice touch as we'd all been unable to leave the gate for more than 5 hours for fear of missing the imminent departure of our plane. Thank goodness you'd managed to load the scratch cards. All the kids flying that day were much better behaved than any of the stranded adults or airline staff. Fortunately i'd provided us with a picnic for 10 so was able to avert the meltdown of many hungry little mouths on the plane by passing some fruit around. Probably should have charged them 10 quid each. My one quibble - perhaps you could add a 'children not welcome and adults barely tolerated' sign - just so we all know where we stand. thank you CrynAir for putting the Chri in Christmas

Your customer service sucks

I have flown many many times with Ryanair over the past 20 years...out of necessity rather than choice. I would love, really really LOVE to spend 5 minutes in a dark alley with Michael O'Leary and a rusty razor blade!! Customer Service??? Ryanair don't know the meaning of the phrase - to them, costomers are nothing more than cattle!

Are you sure you're not RyanAir?

Your boss is an Irish bastard Michael O'Leary is going WAY too far of thinking on how to cut the costs down, first he talks about passengers paying £1 to use the loo, then passengers with hold luggage to put it on the aircraft themselves with possibly no help and afterwards plan standing seats at the rear of the aircraft for passengers who want to fly cheaply or for free for flights less than 90 minutes. What's his next ambition of keeping his costs down? Making passengers pay to use oxygen masks (very likely)? Passengers cannot take hold luggage at all (also very likely)? No snacks and drinks service on all Ryanair flights no matter how long the flight duration is? Aircraft with no toilets at all? Make Stansted Airport an all Ryanair airport with no other airlines to bother him (fat chance)? Make passengers pay to use seatbelts and oh this list could go on and on!!! I've havn't flown Ryanair yet but I'll certinely be nervous when I do fly them and Mr O'Leary is on my plane. Bit harsh using the B word Joe - you will one day find your dad

Are you sure you're not RyanAir?

I h8 thick n stupid pax that cannot read but mastermoan.. these people when offered goods on a plate, would rather eat out of a box...if you don't like it ... fly elsewhere ... simple.

Your boss is an Irish bastard

Michael O'Leary is going WAY too far of thinking on how to cut the costs down, first he talks about passengers paying £1 to use the loo, then passengers with hold luggage to put it on the aircraft themselves with possibly no help and afterwards plan standing seats at the rear of the aircraft for passengers who want to fly cheaply or for free for flights less than 90 minutes. What's his next ambition of keeping his costs down? Making passengers pay to use oxygen masks (very likely)? Passengers cannot take hold luggage at all (also very likely)? No snacks and drinks service on all Ryanair flights no matter how long the flight duration is? Aircraft with no toilets at all? Make Stansted Airport an all Ryanair airport with no other airlines to bother him (fat chance)? Make passengers pay to use seatbelts and oh this list could go on and on!!! I've havn't flown Ryanair yet but I'll certinely be nervous when I do fly them and Mr O'Leary is on my plane.

My wife have traveled around Europe on Ryanair. We've flown over 10 routes from Hahn and had no problems. We've gotten flights for as cheap as $15 per person r/t. You can't beat that! Read the rules, check the weather before traveling and research the airport you're traveling to and you'll have no problems. Travel smart!!!

Your fees and charges take the piss

Me and my mum and dad flew out from West Midlands Airport to Knock Airport with Ryanair, and my mum had to pay €35 to check in her bag at the airport, fair enough it was too big. Me and my dads bags were fine. 5 days later, we flew back again. Mum paid €15 when she checked her bag in online. We went to the same airport, flew with the same company, me and my dad with the same bags. The oh-so-fabulous people at Ryanair got my dad to put his bag in that little measuring box thing, and it wouldnt fit. So they asked for another €35! It was the exact same bag that he had flown over with, and it had been fine on the way! So my parents argued with them for a good 5 minutes, before my dad eventually paid because we had to get on the plane and they said that it wouldnt fit in the overhead lockers, even though it was fine on the way over. Walking across the runway, my dad tore off the boarding label, and brought it onto the plane, where lo and behold it fitted! Stupid airhead thieving trolley-dollies.

Your fees and charges take the piss

Booked my wife on a flight with online check-in, so no hold baggage. After proving her bag did fit in the bag measuring cage with her handbag and bottle of water inside, so no extraneous luggage. She was charged 40€ at the boarding gate, because her home printed boarding card was only 3/4 of an A4 sheet, How big is the airport printed boarding card? Certainly nowhere near A4. Anything else that the staff can get commission on

Your customer service sucks

I was booked on an 11am flight back to London from Ireland but was told the plane couldn't take off due to bad weather. I asked how the 737 bound for Manchester had managed to take off just 5 minutes earlier. I was told it was because the cryanair plane didn't have the right fog landing equipment, whereas the British Midland flight did and could therefore take off. I then sat in the airport for hours while no one told me what was going on. Had I known what would happen I would have just paid for another flight then and there. We were shunted onto a bus to Dublin, dropped off at Dublin airport several hours later once all the concessions had closed so no one could get any food, sent to the gate at around midnight, waited another 2 hours for a non-existent plane. When one finally arrived and a guy asked the staff what was going on, he got yelled at by the charm school graduate - who screamed that she'd been working all day and her and her team had flown back from London to pick us all up after their day had finished - as a favour!! Finally arrived back in London at 4am - Michael O'Leary and his team of degenerates are not getting any more of my money.

Stopped taking Ryanair after the oxygen masks came down because the pilot landed so brutally. Realised the pilot was probably drunk and/or not qualified and decided my life was worth an extra tenner!